Our Company Shipping Policy

Shipping Policy

1. General Information

We process all orders during our standard business hours, Monday to Saturday. Once an order is placed, our team verifies the details and prepares the items for dispatch. Customers will receive regular updates about the status of their shipment via email or SMS.

2. Processing Time

• Orders are typically processed within 1–3 business days.

• Processing may take longer during peak seasons, holidays, or due to high order volume.

• Customized or made-to-order items may require additional processing time.

3. Shipping Methods & Delivery Time

We offer the following shipping options:

Standard Shipping

• Delivery within 4–7 business days depending on the customer’s location.

Express Shipping

• Delivery within 1–3 business days for major cities.

• Remote locations may require extra time.

International Shipping

• Delivery time varies by country and customs regulations.

• Customers are responsible for any customs duties, taxes, or import fees.

4. Shipping Charges

• Shipping fees are calculated at checkout based on product weight, size, and destination.

• Free shipping may apply during promotional periods or for orders exceeding a specific value.

• International shipping charges are displayed before completing the purchase.

5. Order Tracking

Once the order is shipped:

• A tracking link or AWB number will be sent to the customer.

• Customers can monitor shipment progress through the courier’s website.

6. Packaging & Handling

All orders are packed securely to ensure safe delivery.
Fragile items are wrapped with extra care to avoid damage during transit.

7. Delayed or Lost Shipments

In rare cases:

• Delays may occur due to weather, logistics issues, or courier constraints.

• If a shipment is lost or not delivered within the expected timeline, customers may contact our support team for assistance.
  We coordinate with the courier to resolve the issue promptly.

8. Wrong Address or Failed Delivery

• If the shipping address provided is incorrect or incomplete, delays or returns may occur.

• We are not responsible for failed deliveries due to incorrect addresses.

• In case of a return due to failed delivery, reshipping charges will apply.

9. Damaged Packages

If you receive a damaged package:

1. Take photos or video of the damaged parcel.

2. Contact our support team within 24–48 hours of delivery.

3. We will assess and provide a replacement or resolution as applicable.

10. Contact & Support

For shipping-related inquiries or assistance, please reach out to us at:
Email: info@elprotech.in
Phone: +91-8892147021 | 8892147023