We accept all major online payment options, including UPI, Net Banking, Credit Cards, Debit Cards, Wallet Payments, and Bank Transfers. For bulk or B2B orders, customers may also request proforma invoices and process payments via NEFT/RTGS. All transactions are 100% secure and encrypted.

Currently, Cash on Delivery (COD) is not available due to the high value and specialized nature of industrial products such as Industrial PCs, Kiosk Systems, and Rugged Tablets. All orders must be prepaid using secure online payment options.

Yes. Elpro Technologies guarantees 100% genuine, industrial-grade hardware, including Industrial Computers, Touch Screen Kiosks, Rugged Tablets, Embedded PCs, and Panel PCs. Every product is tested with strict quality control standards before dispatch to ensure long-term durability and reliable performance.

Returns are accepted only for manufacturing defects, transit damage, or incorrect products delivered. Customers must notify us within 48 hours of delivery along with unboxing videos and images as proof. Once verified, the product will be replaced, or a store credit will be issued when a replacement is not available. Returns for customer misuse or incorrect ordering are not accepted.

Once the returned product is inspected and approved by our technical team, refunds are processed within 5–7 working days. Refunds are initiated through the original mode of payment. If the payment was made through bank transfer, refunds will be credited to the same bank account.

Absolutely. Elpro Technologies offers pre-sales support, helping customers choose the right Industrial PC, Industrial Tablet, Touch Display, Kiosk System, or Embedded Hardware for their application. You can contact our support team via phone, email, or WhatsApp for personalized assistance and technical recommendations.